Shipping policy
Shipping Policy for OSN Singapore
At OSN Singapore, we strive to ensure that your orders are delivered promptly and securely. Here’s everything you need to know about our shipping process:
Shipping Methods and Costs
- We offer standard shipping options through our local delivery partners such as Shopee Express.
- Free shipping is available on orders over $70 within Singapore.
Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed after 3pm or on weekends and holidays will be processed on the next business day.
Delivery Time
- Standard Shipping: 2-3 business days
Delivery times may vary depending on your location and any unforeseen delays with our shipping partners.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information. You can monitor your delivery status directly through the provided tracking link.
International Shipping
We currently do not ship outside of Singapore. If you are purchasing from Malaysia, please place your orders on our Malaysia website instead (www.osn.com.my).
Lost or Damaged Packages
If your package is lost, damaged, or delayed, please contact us at info@osn-sg.com or via the live chat/Whatsapp. We’ll work with our shipping partners to resolve the issue as quickly as possible.
Returns and Refunds
For information about returns, exchanges, or refunds, please refer to our Return and Refund Policy.
If you have any further questions or special shipping requests, don’t hesitate to reach out. We’re here to help!
Contact Us:
- Email: info@osn-sg.com
- Business Hours: 9am - 5pm
