All OSN products are safe for most ages including the elderly and children. With infants and babies under the age of 1, here are the guidelines:

Active Guard: Babies who are at least 6 months old and are starting to eat solid foods can begin to take the Active Guard paste! Parents can squeeze the paste out of the capsule for their children.

Activia and Active Greens: We recommend that infants and babies under the age of 1 do not consume Activia and Active Greens as their digestive systems are still developing.

Do consult your pediatrician before introducing any new food or supplements into your babies' diet!

All OSN products are made with 100% natural and plant-based ingredients which are safe for vegetarians and vegans to consume.

All OSN products are safe for pregnant and lactating mothers, as well as their babies. In fact, we recommend mothers take OSN Active Guard during pregnancy to ensure their baby has high levels of friendly bacteria even at a young age. For more product health benefits, read here.

• For Active Guard: If your product doesn’t display any whiteish discoloration, it is still safe to consume.
• For Active Greens and Activia: If your product doesn’t contain any clumps or solidified powder at the bottom of the container, it is still safe to consume.

Please share more details with us via email at osnsingapore@gmail.com, or through our live chat so we can provide a more specific recommendation!

OSN Active Guard improves overall gastrointestinal health, boosts immune levels, increases nutrient absorption, and replenishes friendly bacteria. For more health benefits and product information, read here.

We recommend consuming 2 to 4 soft gels per day to maintain good health. Best consumed on an empty stomach such as before breakfast every morning. However, if you are currently feeling unwell or facing any health concerns, we recommend consuming 8 to 10 soft gels per day until your health stabilises.

If you are on antibiotics, we suggest increasing the dosage to 6 to 10 capsules daily until 2 weeks after your antibiotics course. Do not take OSN Active Guard within 3 hours of taking antibiotics as this reduces the efficacy of the product. If you are on other medications, we suggest you take OSN Active Guard at a different time of the day.

OSN Active Greens is a good source of plant protein, provides essential nutrients and vitamins, neutralises body acidity, and has anti-inflammatory properties. For more health benefits and product information, read here.

We recommend taking OSN Active Greens twice a day. Mix 2 spoons of powder with 8 oz water, fruit juice, or other beverage at cold or room temperature. For better results and maximum effectiveness, consume Active Greens before meals. For children, you can lower the amount to 1 spoon twice a day.

OSN Activia improves bowel movements, repairs muscle tissues, heals acne quicker, and relieves menstrual cramps. For more health benefits and product information, read here.

We recommend taking at least one sachet everyday for optimal results. Add one sachet into 250ml - 400ml of room temperature water. Wait for 2-3 minutes and stir well before drinking. You can also blend OSN Activia with different fruits and juices to create healthy chia smoothies!

An order typically takes 1-3 working days to deliver to your address in Singapore.

No, at the moment we do deliveries only.

General Policy: At OSN, we prioritize the quality of our products and perform three rounds of stringent quality checks to ensure that the goods you receive meet our high standards. As a result, we do not generally accept returns or offer refunds on our products. We understand that unforeseeable situations can occur, and we want to address those cases to ensure your satisfaction. Therefore, we offer the following exception to our general policy:

In the unlikely event that you receive a damaged product, we are here to assist you. To qualify for an exchange, please notify us within 3 days of receiving OSN products. (Exceptions apply.)

Note: This return and exchange policy is subject to change without notice, and the most up-to-date version will always be available on our website.

Damaged products are defined as follows:

a. Active Guard: Products showing white spots or discoloration that were not caused by customer mishandling.

b. Activia and Active Greens: Products that develop wet clumps, excluding cases where the products have been stored for more than 3 years.

c. Oral SPA Toothbrushes: Products with motors that stop working within 3 months of initial purchase, excluding cases where product has been submerged in water for longer than 30 minutes and dropped from a height taller than 2 stories.

If you have received a damaged product that falls within the defined criteria, please follow these steps to initiate the return and exchange process:

a. Contact our customer support team within 3 days of receiving the damaged product by emailing us at osnsingapore@gmail.com.

b. Provide the following information in your communication:
Order number
Product name
Nature of the damage

c. Our customer support team will guide you through the return process, including providing a return shipping label if necessary.

d. Once we receive the damaged product, we will inspect it to ensure it meets our defined criteria for damage. If the product qualifies, we will promptly send you a replacement.

Please note that this policy does not cover:

a. Damage caused by misuse, mishandling, or negligence on the part of the customer.

b. Products that have been altered or modified in any way.

c. Damage claims when we are not notified within 3 days upon receiving the products.